Returns Policy

Returns Policy

Our Commitment At MH Fabrication Badges, we are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, our returns policy outlines how we can assist you.

Eligibility for Returns

1. Custom Items: Due to the bespoke nature of our products, custom-made badges are non-returnable unless they are defective or incorrect.

2. Standard Items: Non-custom items can be returned within 14 days of receipt if they are unused and in their original packaging.

How to Request a Return

1. Contact our customer service team at support@mhfabrication.uk with your order number and details of the issue.

2. If eligible, we will provide you with a return authorisation number and instructions on how to return your item.

Refunds and Exchanges

1. Refunds will be processed within 7 working days of receiving the returned item.

2. For defective or incorrect items, we will offer a replacement or a full refund, including shipping costs.

3. For standard returns, only the cost of the product will be refunded. Shipping costs are non-refundable.

Return Shipping

1. The customer is responsible for return shipping costs unless the item is defective or incorrect.

2. We recommend using a tracked service for your return as we cannot be held responsible for items lost in transit.

Exceptions

1. Items damaged due to misuse or improper care are not eligible for returns or refunds.

2. Customised items with errors resulting from incorrect details provided by the customer are non-refundable.

Contact Us For any queries about our returns policy, please email us at sales@mhfabrications.co.uk. We are here to help.